Refund Policy
Refund Policy
This Refund Policy (“Refund Policy”) sets forth the general guidelines, terms, and conditions of your purchase of any digital products, memberships, or services through the www.connectoreconomyhub.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Refund Policy is a legally binding agreement between you (“User,” “you” or “your”) and Sum of All Parts Consulting, LLC DBA Coolgrey Industries (“Sum of All Parts Consulting, LLC DBA Coolgrey Industries,” "Company" “we,” “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such an entity to this agreement, in which case the terms “User,” “you,” or “your” shall refer to such entity. If you do not have such authority or do not agree with the terms of this agreement, you must not accept this agreement and may not make any purchases or use the Services. By purchasing any products or services through the Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Refund Policy. You acknowledge that this Refund Policy is a contract between you and Sum of All Parts Consulting, LLC DBA Coolgrey Industries, even though it is electronic and is not physically signed by you, and it governs your purchases and use of the Services.
Ownership and Billing Information Disclosure
Ownership and Billing Information Disclosure
This website is owned and operated by Sum of All Parts Consulting LLC DBA Coolgrey Industries, which may differ from the website's URL. Please note that billing on your credit card statement might reflect our trade name, Coolgrey Industries. If you have any questions regarding charges, please contact us at support@connectoreconomyhub.com for clarification.
General Refund Policy
General Refund Policy
Digital Products and Online Courses
Due to the nature of our digital products, we do not offer refunds once an order is confirmed and the product is delivered. Since we provide non-tangible, irrevocable goods, there is no way to revoke access to the files you've received.
Purchasing digital products, including PDF downloads and online material, is subject to the following terms and conditions. Consumers are advised to review these carefully before making any purchase.
Under the Consumer Rights Act, you have the right to claim against the seller if your digital download is faulty. We will issue a refund if a technical problem occurs that we cannot resolve or if there is a misrepresentation in the product description. The refund period in these cases is 60 days from the date of purchase.
Technical issues include, but are not limited to:
- Non-delivery of the product: If you do not receive a delivery email from us due to issues with your email provider or server, please contact us immediately with your transaction/payment details to ensure your product is delivered as soon as possible.
- Significant defects: Even though our products are thoroughly tested, unexpected errors may occur. Report any issues to support@connectoreconomyhub.com.
- Product not-as-described: If the product does not match its description, report this within 14 days of purchase, providing clear evidence. Complaints based on false expectations or personal wishes will not be honored.
As a customer, you are responsible for understanding this policy when purchasing any item from our site. Refunds or credits will not be provided in the following situations:
- You change your mind about a purchase;
- You mistakenly purchased an item, with immediate notification before download or access;
- You lack the necessary expertise to use an item.
Monthly Memberships and Subscriptions
If we offer paid memberships, you can cancel your membership anytime. After cancellation, you will retain access to membership benefits and content until the end of the current billing cycle. Submit cancellation requests before the next billing cycle begins to avoid charges for the following month. Contact support@connectoreconomyhub.com if you have any questions. Please note:
- Subscription payments auto-renew unless canceled before the next billing cycle.
- No prorated refunds for unused portions of a billing cycle.
- You can cancel anytime, and your membership will remain active until the end of the billing period.
- If you are charged after canceling, contact us within 14 days to process a refund if applicable.
EU & UK Consumer Rights (GDPR and Digital Content Directive)
EU & UK Consumer Rights (GDPR and Digital Content Directive)
Connector Economy Hub (CEH) and Sum of All Parts Consulting, LLC DBA Coolgrey Industries is classified as a Trader under the EU Consumer Rights Directive (CRD) and Digital Content Directive (DCD). This means that if you are a consumer in the European Union (EU) or the United Kingdom (UK), your purchases are protected under EU consumer laws, including:
- A 14-day right of withdrawal (cooling-off period) for eligible digital and physical goods.
- A two-year guarantee on faulty digital products.
- Full transparency in refund policies, as required by law.
- Affiliates and intermediaries acting on behalf of CEH must also comply with EU refund regulations.
14-Day Right of Withdrawal
- If you purchase digital content and have not yet accessed or downloaded it, you can request a full refund within 14 days of purchase.
- By accessing irrevocable digital content immediately after purchase, you acknowledge that you waive your right of withdrawal and are no longer eligible for a refund.
Two-Year Guarantee for Faulty Digital Products
- Digital products must be fit for their purpose and work as described.
- If an issue arises within two years of purchase, you may be entitled to a repair, replacement, or refund.
- Refunds will be processed within 14 days of confirming product defects.
Payment Errors and Fraud Prevention
Payment Errors and Fraud Prevention
Refunds for Billing Errors & Overcharges
- If you were charged more than once for the same product, you are eligible for a full refund of duplicate charges within 30 days of the transaction.
- Refunds will be issued to the original payment method only.
Chargeback & Fraudulent Disputes
- Unauthorized chargebacks will be contested with evidence.
- Customers who initiate false disputes may be banned from future purchases.
- If a chargeback is processed, you forfeit all access to products and services purchased under the disputed transaction.
Refund Process and Timelines
Refund Process and Timelines
How to Request a Refund
1. Email support@connectoreconomyhub.com within the eligible refund period.
2. Provide your order number, reason for refund, and any supporting documentation (e.g., screenshots of errors).
3. Refunds are processed within 14 business days upon approval.
4. The time for funds to appear in your account depends on your bank or payment processor.
Return Shipping Costs (For Physical Products, If Applicable)
- If a physical product is eligible for return, you must cover return shipping costs unless the item is defective.
- Refunds for physical items will only be issued after receipt and inspection.
Restocking Fees and Processing Charges
Restocking Fees and Processing Charges
- If a refund is granted for reasons other than product defects, a processing fee of up to 10% (to cover restocking and payment gateway costs) may be deducted.
- No processing fees apply if a refund is due to a technical issue on our end.
Special Conditions for Bundles, Discounted, and Promotional Offers
Special Conditions for Bundles, Discounted, and Promotional Offers
- If you purchase a discounted bundle or promotional package, refunds apply only to the entire bundle, not individual components.
- If a product purchased with a limited-time discount is refunded, only the discounted amount is refundable.
Policy Changes and Business Continuity
Policy Changes and Business Continuity
- We reserve the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product or service offerings, without prior notice.
- Customers will be notified of changes via email and on our website.
- In the event of service discontinuation or business closure, active subscriptions will be prorated for a refund, and digital products will remain accessible for at least 6 months.
International Customer Refund Policy (Outside the USA and Europe)
International Customer Refund Policy (Outside the USA and Europe)
Customers outside of the USA and the European Union/UK may have different consumer protection rights based on their local laws. While we strive to provide fair and transparent refund policies worldwide, the following conditions apply:
Local Consumer Laws Apply
- If your country has specific refund or consumer protection laws, we will comply with those regulations to the extent required by law.
No Right of Withdrawal Unless Legally Required
- Unlike EU customers, if you are purchasing from a country without a legal cooling-off period, we do not provide a 14-day right of withdrawal unless explicitly required by your local laws.
Two-Year Guarantee Does Not Apply Globally
- The two-year guarantee for faulty digital products applies only to EU/UK customers. For customers outside these regions, we will honor refund or replacement requests for defective products within 60 days of purchase unless otherwise required by local law.
Refund Processing Times
- Refunds for customers outside the USA and Europe will be processed within 14 days, but may take longer depending on the banking and financial regulations in your country.
Currency Exchange and Fees
- Refunds will be issued in USD or the original purchase currency. If your local bank or payment provider charges currency conversion fees, we are not responsible for these costs.
Dispute Resolution
- If you have concerns about a refund and reside outside of the USA or Europe, we encourage you to first contact support@connectoreconomyhub.com before taking any further action.
Acceptance of This Refund Policy
Acceptance of This Refund Policy
This Refund Policy is clearly outlined and accessible on our website to ensure transparency and understanding. By purchasing any product through our site, you acknowledge that you have read, understood, and agreed to this policy. We encourage all customers to review these terms carefully before making a purchase to fully understand their rights and obligations. Your acceptance of this policy is implied once a transaction is completed on our website.
Contacting Us
Contacting Us
If you have any questions, concerns, or complaints regarding this Refund Policy, we encourage you to contact us using the details below:
https://connectoreconomyhub.com/contact
support@connectoreconomyhub.com
PO Box 160, Dana Point, California, 92629, United States of America
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by applicable data protection laws.
This document was last updated on March 13th, 2025